HelloFresh Reviews

HelloFresh has an overall rating of 4.5 based on 34 reviews. Customer feedback on HelloFresh is mixed: HelloFresh reviewers highlight positive aspects like convenient meal planning, fresh ingredients, diverse recipe options, easy-to-follow instructions, which strongly appeal to busy individuals, families looking for meal solutions, health-conscious consumers, cooking novices. However, HelloFresh is often criticized for its higher cost compared to grocery shopping, limited customization options, delivery issues, portion sizes may vary.

4.5/5.0

34 reviews

5 Stars

23

4 Stars

1

3 Stars

7

2 Stars

0

1 Star

0

All HelloFresh Reviews (34)
BerniceThomas
May 24, 2026
"The meals were good but the…"
The meals were good but the billing threw me off a bit. I did get charged the right amount in the end but one of the discounts didn’t show up at first so I ended up checking my bank twice. It wasn’t a big deal just wish it had been clearer...
NELSON
May 08, 2026
"I’ve been using HelloFresh for a while now..."
I’ve been using HelloFresh for a while now, i do appreciate that they seem to be trying with the packaging. Like, the paper bags for each meal are actually really handy, everything’s grouped together, and it doesn’t feel super wasteful. The insulation also seems better than it used to be, at least from what I’ve noticed, so that’s a plus.

The only thing that still bugs me a bit is all the little plastic packets for sauces and tiny ingredients. I mean, I get it, it keeps things portioned and easy, but sometimes I’m unpacking the box and thinking, wow, there’s still kind of a lot here. Overall I’d say they’re doing a good job, just not totally there yet
hello_william410
May 07, 2026
"Kind of hit or miss"
Some of them tasted really good, like really good, but a few were bland. It was kind of a mixed bag for me...
cora1982
May 04, 2026
"Started off frustrating, ended really well"
I was annoyed when a few of my items showed up damaged. Not the best feeling when you’re excited to open everything. But then I reached out to them and, to my surprise, they responded really quickly and got it all sorted without making it a hassle. So yeah, I went from irritated to genuinely impressed. Giving 5 stars because their customer service really came through...
BURKHART
April 30, 2026
"No Surprise Fees"
I really appreciated that the costs were shown upfront, so there weren’t any weird surprises when I got to checkout. It made the whole decision a lot easier, and I’d definitely use it again
ChristinaTerrell_11
April 27, 2026
"Good discounts, but the deals get confusing"
I do like using HelloFresh when the promo codes actually work, but the discounts can be really confusing. I’ll see one offer in an email, then I go to checkout and it doesn’t look the same, and it’s just frustrating. It’s happened more than once, where the discount says one thing and then shows up differently later. Customer service did fix it for me one time, but that took a while too. The food itself is fine, no real complaints there, I just wish the offers were clearer. It’s annoying having to double-check the deal every single time.
hello_cheryl172
April 08, 2026
"Surprisingly Filling Portions"
I was a little worried the meals would be too small, but the portions have been about perfect for us. My husband has a big appetite, and he’s actually full after most dinners, which I didn’t expect. Every now and then we even have around enough left for lunch the next day. It definitely feels worth the money compared to guessing what to buy at the grocery store
Joseph.depew
March 26, 2026
"my box has shown up on time every…"
my box has shown up on time every week so far. I don’t have to sit around wondering when it’ll get here, which I really appreciate. Happy with it overall.
julesrushton
March 23, 2026
"Great"

We love HelloFresh, different meals for a change, no supermarket shopping for food or deciding what’s for dinner, tasty and healthy and different.

Amanda_young77
March 18, 2026
"One of the peppers in my order..."
One of the peppers in my order showed up a little spoiled, which was a bummer, but getting it handled was really easy. I reached out through chat and they sorted it out quickly with a credit. The meals still turned out tasty, so overall I’m happy with the experience.
JoyceBarnette_86
March 06, 2026
"Recipe Times Are Actually Reliable"
I’ve been pleasantly surprised by how accurate the cook times on the recipe cards are. Most meals take me about as long as they say they will, even on nights after work when I’m moving a little slower. It’s not always exact down to the minute, but it’s close enough that I can plan dinner without much guessing.
RachelFlynn
February 09, 2026
"Reliable deliveries and easy dinner planning"
I’ve been using HelloFresh for a few months now, and the deliveries have been really dependable. The boxes show up on the day I pick, usually around the same time too, which makes things so much easier. I only had one box come later in the day, but it still arrived cold and totally fine. It’s just nice not having to guess what’s for dinner or whether everything will show up when it’s supposed to...
William_martin75
January 31, 2026
"it took way longer than I…"
it took way longer than I expected and I kept waiting thinking it would be done soon but it just dragged on and made the whole experience kind of frustrating.
lula1990
January 29, 2026
"My box showed up with a couple…"
My box showed up with a couple of things missing, which was annoying, so I reached out to HelloFresh, not really expecting much, honestly. They got back to me quickly, and gave me a refund without making it into some big ordeal. The money showed up a few days later, too. It was frustrating that it happened, but, overall, I thought they handled it really fairly
mildred2004
January 27, 2026
"I found the HelloFresh site easy…"
I found the HelloFresh site easy to use. Picking meals, switching delivery dates, and checking what’s in my box was all straightforward, which I really appreciated. I didn’t have to click around forever just to figure things out. I do pay attention to the price though, so I’m more likely to use it when the meals fit my budget or there’s a good deal.
john1995
January 25, 2026
"I really appreciate that HelloFresh shows…"
I really appreciate that HelloFresh shows the calories and nutrition details before you pick your meals. It makes it a lot easier to plan without feeling like I’m guessing what I’m eating. The portions seem balanced overall, and I can quickly see where the protein, carbs, and fats are coming from without having to search too hard. Some meals are definitely on the higher-calorie side, but I like that it’s clearly listed upfront. For me, that kind of simple, useful info matters more than any fancy health claims. Easy choices and clear details, I’d give 5 stars for that.
hello_william375
January 24, 2026
"Great packaging"
Ordered HelloFresh a few times. Packaging’s been solid every time. Stuff stays cold. Nothing comes smashed. The labeled bags help a lot too. No digging around. Boxes open easy. Not messy. Happy with it.
kathryn_Graziano79
January 18, 2026
"The meals are really tasty, and the…"
The meals are really tasty, and the portions are just right!! I’ve actually been saving money most weeks since I started getting them, which is a huge bonus.
virginia.Hams
January 16, 2026
"Easy veggie picks"
I like how HelloFresh lets me pick meals that fit what I’m trying to eat. I’m cutting back on meat, and finding solid veggie options each week has been easy. No-fuss
hello_kim696
January 10, 2026
"They’ve got tons of veggie options…"
They’ve got tons of veggie options, which is awesome. After a long day at work, it’s so nice to throw together an easy dinner without stressing. kinda clutch for busy nights.

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HelloFresh Q&A

After reading your reviews on hellofresh. i would have been a first time buyer. but unfortunately i do appreciate good customer service. since i was in customer service for 17 yrs. so that being said. why is your customer service rated so badly? nancy

julesrushton
March 23, 2026

“Wow find this very surprising, NEVER had any issues”

EvaReed
August 01, 2020

“They use very unreliable delivery service and miss 2 out of 3 deliveries and you can't get through on their customer service number to get a refund. They put you on hold and you listen to music until you hang up. They never answer. Try them but good luck getting your money back when they don't show up.”

I just got an email stating my order had been shipped. i have not ordered anything beyond the first week. how can this be?

Interested in applying for a career with this company. how much do they pay and is it worth pursuing a position in the future ??

We have subscribed to this service and so far it is just ok, my question is where are the meat products processed and from what state/city country.

I have an account with hello fresh but received a gift card. can i use the gift card? i don't find a way to do it.

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